Mail Order / E-commerce Administrator

DEPARTMENT: SEED & GIFT STORE POSITION: Mail Order/ E-commerce Administrator We are looking for a creative and motivated individual to maintain, improve and grow our mail order and online services. The successful candidate will be required to: • Be responsible for building positive interactions and relationships with visitors, receive and respond to all incoming orders, phone, email and letter enquires • Process all mail order purchases for guaranteed safe delivery, including picking and packing • Research and determine shipping procedures and charges for all Gift Store and artisan products • Liaise with Canada Post regarding rate or regulation changes and resolving lost and / or damaged items • Organize and maintain current documentation, including manuals, forms, information for customs, duty, regulations and exports • Manage the e-commerce/POS integration, including sales, products and images • Have an eye for design and presentation to assist with staging product for photography and uploading photos for the online store and company newsletter • Liaise with Seed and Gift Store director and Public Relations to coordinate company seasonal newsletter including photos and written content • Liaise with Info Tech, Arts, and Public Relations departments in regards to Gift Store website content • Organize and maintain shipping area in warehouse • Manage all non-retail supplies for Gift Store and mail order • Balance and approve Canada Post and Shopify manifest invoices • Develop and maintain all shipping training material and train sales floor staff for in-store shipping • Provide assistance when needed on sales floor and warehouse along with other duties as required by the needs of the business • Assist visitors with product selection, order placement, returns, shipping and problem resolutions Successful candidates will possess the following qualifications and demonstrated attributes: • Proficient in MS Word, Excel, Outlook and image editing • Ability to stand for extended periods, traversing stairs, and lifting objects of 40 pounds or less • Manual dexterity for repetitive tasks such cutting, folding, or packaging • Experience in managing Shopify or other e-commerce platforms and digital product inventory • Excellent written and verbal communication skills • The ability to remain calm and professional in a fast paced, frequently changing environment • Initiative to take on new challenges and learn new skills • Exhibit self-confidence, integrity and professionalism • Ability to build working relationships, visitor service relationships, and work as part of a team. • Experience working in an open office environment, and knowledge of retail business, and e-commerce best practices • Self-motivated, takes initiative and able to work without direct supervision • Demonstrates effective communication over the phone to guide customers through the ordering process The successful candidate can look forward to: A full-time, 40 hours per week, year-round position, commencing at a mutual agreeable date. The position works primarily Monday-Friday. Some evenings and weekend work may be required to react to the needs of the business. Starting from $26.16 per hour. Remuneration will commensurate with the level of responsibility and qualifications of the successful candidate. The position offers a benefits package, a RRSP matching program, 3 weeks’ vacation (plus an additional 2 weeks paid staff holiday during The Gardens closure each year), following a six-month probationary period. If you are interested in joining the Seed and Gift Store team, please submit your resume and cover letter by Sunday September 29th, 2025, to: The Human Resources Department, The Butchart Gardens Ltd. 800 Benvenuto Avenue, Brentwood Bay BC, V8M 1J8 or email hr@butchartgardens.com or Fax: 250-544-4455. Interviews for the shortlisted candidates will be held in mid-October. We sincerely thank all those who apply, however, only those short-listed will be contacted. Please note all candidates must be legally eligible to work in Canada