Retail Supervisor

At The Seed and Gift Store we believe a great team is made up of a diverse group of people with a variety of experiences, styles and talents. We are seeking a motivated leader, willing to learn and bring new ideas to our growing and evolving supervisor team. Through the year, supervisor level 2 responsibilities include but are not limited to: • As a role model, demonstrate a high level of sales and visitor service and ensure staff provide the best shopping experience for each visitor • Train and coach new and existing staff on all aspects of their job requirements • Coordinate daily operations of the gift store and artisan gallery, providing daily work plans for all retail staff members • Proactively ensure your team has knowledge of all products, display, filling guidelines and merchandise information • Ensure a positive work environment by providing and documenting daily staff performance feedback; keep management informed about staff performance and maintain confidentiality • Conduct shift meetings to communicate changes, updates, motivate sales team and provide daily work plan • Produce, document and conduct seasonal performance reviews and lead performance development meetings with staff • Accurately record breaks, employee attendance and working hours • Assist cashiers with all types of cash procedures by possessing excellent abilities with cash handling, credit cards, gift cards, shipping and navigating POS computer systems • Receive and provide feedback in a constructive and professional way • Handle minor conflicts and resolve problems constructively in person, via email and telephone To begin your supervisor role with us, you’ll have: • Preferably 2-3 years in a retail environment with leadership experience • Strong communication and interpersonal skills including listening, information gathering and coaching • Basic computer skills such as browser navigation and familiarity with Microsoft programs • Ability to stand for long periods of time, bend, stretch, push, pull, carry items short distances and engage in repetitive motions • Ability to lift 20 pounds, climb ladder and use step stool • Ability to operate effectively and professionally under frequent changing visitor pattern/volumes The successful candidate can look forward to: A full-time, 40 hour per week, year-round position, which includes both day/night shifts and weekend work plus occasional overtime. The position offers competitive wages, benefit package, 3 weeks’ vacation (plus an additional 2 weeks paid staff holiday during The Gardens closure each year), RRSP matching program, growth potential, free parking, discounts and other company perks. Starting from $24.84. Remuneration will commensurate with this level of responsibility and qualifications of the successful candidate. The position will commence at a mutually agreed upon date. Opportunity for seasonal employment is also possible, if a better fit for the candidate. If you are interested in joining the Seed and Gift Store team, please submit your resume and cover letter to: The Human Resources Department care of: The Butchart Gardens Ltd. 800 Benvenuto Avenue, Brentwood Bay BC, V8M 1J8 or email hr@butchartgardens.com or Fax: 250-544-4455. This position is open until filled. We sincerely thank all those who apply, however, only those shortlisted will be contacted.