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Retail Victoria Area

Lee Valley - Part Time Customer Advisor

Lee Valley - Part Time Customer Advisor image 1

Do you take pride in providing exceptional service? Are you outgoing, personable, enthusiastic and most of all, passionate about customers being integral to a business? Do you enjoy an eventful environment with a variety of inquiries to keep you challenged? We enjoy a proud 40-year history by providing high quality woodworking, gardening, hobby, hardware, gift, and seasonal merchandise to customers around the globe.. Key Responsibilities • Connect: support customers promptly, courteously, and efficiently in person (in store and outside while supporting curbside pickup) and over the phone. Build strong relationships and rapport with our customers. • Accuracy: Provide customers with accurate pricing, part numbers, and/or product availability for orders. Provide accurate processing and fulfillment on customer orders. • Problem Solving: Determine the nature of the inquiry; if necessary, direct it to the appropriate individual or group. Resolve routine service and delivery issues. Collect thorough details of customer problems, may require additional research and testing to facilitate repair or resolution. • Personal Drive: Follow through on product problems and suggestions. Manage custom order products. Assist in other areas of the store when needed. Knowledge and Skills: • High school diploma and 1-2 years of related experience; college diploma or certification in a related field (horticulture, woodworking, carpentry, etc.) considered a significant asset • Previous experience in a retail or customer service environment considered an asset • Exceptional interpersonal skills; strong written and verbal communication • Knowledge of Lee Valley product lines and knowledge of a full area of Lee Valley products (e.g. woodworking or gardening) an asset Don’t have a broad knowledge of our products? Only just starting to grow your hobby skills? No problem, we will help you with that! Perks of the Job: • Getting to apply new or existing skills and attending select complimentary workshops and seminars • Employee discount • Personalized birthday greeting card from our CEO, with gift card • And more!

Ad #
39161828
Posted
September 14, 2021
Expiry
October 14, 2021
Status
EXPIRED
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