Guest Service Agent

*Business Name: Holiday Inn Express and Suits *Terms of Employment: Permanent, full-time (30-40 hr/week) *Wage: $15.50 per hour *Benefit: Medical, Dental and Disability insurance *Language of work: English Company Profile: The Holiday Inn Express and Suites is now hiring for a full time experienced front desk/guest services agent. Job Description and Responsibilities: *Maintains and follows all Holiday Inn Express (IHG) Training and Standards *Committed to excellence, and always driven to go above and beyond *Strong team player willing to assist all departments *Greet guests in a friendly manner and follow check in procedures *Take payments and post accurately to guest accounts *Follow set polices regarding cash handling *Well organized and the ability to Multi task *Communicate with other departments in a friendly and professional manner *Be aware of local attractions and restaurants and make recommendations to guests *Handle incoming telephone calls and other guest communication in a discreet fashion *Input and confirm Guest reservations, both over the phone and via email *Accurately communicate with other shifts regarding issues arising from day to day operations *Register arriving guests and assign rooms Skills Requirements: *Hospitality diploma *Experience an asset *First aid and CPR qualification are beneficial *Working experience with vacation property management software, excel and word is ideal *Friendly and professional with guests *Ability to work independently for long periods of time yet still willing and able to be part of a team *Excellent customer service *Reliable and a team player *Attention to detail and problem resolution skills Contact information/how to apply: Email resume to: recruitholidayinn@gmail.com As an equal opportunity employer, we encourage applications from all qualified individuals and specifically applicants from traditionally underrepresented groups - including Indigenous persons, vulnerable youth, newcomers, and persons with disabilities - who may contribute to the continued