$18 · Service Coordinator / Dispatcher

Price's Lock and Safe is looking to hire a new dispatcher for our service dispatch team. We offer a competitive wage, benefits, and a friendly and Covid conscious working environment. The successful dispatch candidate will have the following duties and responsibilities and be trained to perform the listed tasks: ~ Answer customer phone calls and direct to specific department, a store location, or gather required information to book a technician service call. ~ Coordinate with service technicians for service calls, estimates and quotes, and ensure service work orders are completed correctly. ~ Ensure paperwork submitted for invoicing is accurate, account information is correct, and all pertinent details are accurate. ~ Direct customer communication with regards to service call times, adjustments to schedules, and any mitigating factors such as technician illness, delays, or service call priority reorganization. ~ Manage service technicians paperwork with regards to square payments, credit card processing, and direct onsite billing. ~ General upkeep of office and light cleaning of dispatch office. ~ Ensure technicians, other dispatchers, and onsite customers are safe from any Covid-19 cases or symptoms, with pre-service health checks and customer safety questionnaire. Ensure everyone is not being put at any risk. We look forward to hearing from you. Thank you. Job Types: Full-time, Permanent Salary: $18.00 per hour COVID-19 considerations: We have a full health and safety COVID plan in place that meets or exceeds all WorkSafe and Provincial Health Order Recommendations.